Shipping Policy

Last Updated: July 31, 2026

ALEXANDERREE LLC, the operator of alexanderree.com, provides this Shipping Policy to explain our shipping areas, order processing times, shipping rates, delivery estimates, and tracking procedures.

Shipping Areas

We currently ship only to valid residential and commercial addresses within the contiguous United States.

We do not ship to:

Alaska
Hawaii
Puerto Rico
U.S. territories
APO, FPO, or DPO addresses
P.O. boxes
Addresses outside the United States

Orders placed with an unsupported shipping address may be canceled and refunded to the original payment method.

Order Processing Cutoff Time

Our order processing cutoff time is 6:00 PM Mountain Time (MT), Monday through Friday.

Orders with successfully confirmed payment before 6:00 PM MT on a business day will generally begin processing that business day.

Orders placed after 6:00 PM MT, on weekends, or on U.S. federal public holidays will begin processing on the next business day.

Order Processing Time

After payment has been confirmed, please allow 1–2 business days for order processing and fulfillment.

Business days are Monday through Friday, excluding U.S. federal public holidays.

Processing time is separate from shipping transit time. If additional order or address verification is required, we will contact the customer using the email address provided at checkout.

Shipping Rates

ALEXANDERREE LLC provides free standard shipping on all eligible orders delivered within the contiguous United States.

No minimum purchase amount is required.

Customers will not be charged additional standard shipping fees if an order is divided into multiple packages.

Estimated Delivery Time

The estimated total delivery timeframe is 5–8 business days, consisting of:

Processing time: 1–2 business days
Transit time: 4–6 business days

Delivery estimates are not guaranteed arrival dates. Delays may occur because of weather, carrier disruptions, public holidays, high-volume periods, incorrect addresses, or other circumstances outside our reasonable control.

Shipping Carriers and Tracking

Orders are shipped using a tracked delivery service selected according to the destination, package size, fulfillment location, and product availability.

After an order has shipped, the customer will receive a shipping confirmation email containing the available tracking number and carrier information.

Tracking information may take up to 48 hours to become active after the shipping confirmation is sent.

If tracking has not updated after 48 hours, contact us at service@alexanderree.com and include your order number.

Multiple Packages

Orders containing multiple products may be shipped in separate packages.

Each package may have a different tracking number and delivery date. Receiving one package does not necessarily mean that the remaining products are missing.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify the recipient name, street address, apartment or unit number, city, state, ZIP code, telephone number, and email address before submitting an order.

To request an address correction, contact us at service@alexanderree.com within 12 hours after placing the order.

We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing or has shipped.

ALEXANDERREE LLC is not responsible for delays or delivery failures caused by incorrect or incomplete address information supplied by the customer.

Delayed or Lost Packages

If an order has not arrived after the estimated delivery timeframe, contact us and provide your order number.

We will review the tracking information and contact the shipping carrier when appropriate.

If a package is confirmed lost in transit, we may provide:

A replacement shipment, subject to availability;
A refund to the original payment method; or
Another resolution accepted by the customer.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, please check:

The front door, porch, garage, mailbox, mailroom, or reception area;
Other secure delivery locations around the property;
Household members, neighbors, building management, or reception personnel; and
Any delivery photograph or notice provided by the carrier.

Please allow up to one business day in case the carrier marked the package as delivered before completing delivery.

If the package is still missing, contact us with your order number. Any available resolution will depend on the outcome of the carrier’s delivery investigation.