What products does ALEXANDERREE offer?
ALEXANDERREE offers pet leashes, adjustable harnesses, retractable leashes, slip leads, collars, and coordinated walking sets for cats and dogs.
How do I choose the right size?
Please review the measurements listed on each product page and compare them with your pet’s neck and chest measurements. Do not select a size based only on breed or weight.
How should a pet harness fit?
A harness should sit close to your pet’s body without restricting normal movement. Check that the straps are not twisted and that the buckles and leash attachment points are secure before each use.
What payment methods do you accept?
We currently accept payments through PayPal only. All prices and transactions are processed in United States dollars.
Where do you ship?
We ship only to valid residential and commercial addresses within the contiguous United States.
We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or destinations outside the United States.
How much does shipping cost?
We provide free standard shipping on eligible orders delivered within the contiguous United States. No minimum purchase amount is required.
How long will my order take to arrive?
The estimated total delivery time is 5–8 business days, including:
- Processing: 1–2 business days
- Shipping transit: 4–6 business days
Delivery estimates may be affected by weather, carrier delays, public holidays, or address issues.
What is your order processing cutoff time?
Our processing cutoff time is 6:00 PM Mountain Time, Monday through Friday.
Orders placed after the cutoff time, on weekends, or on U.S. public holidays will begin processing on the next business day.
How can I track my order?
After your order ships, you will receive a shipping confirmation email containing the available tracking number and carrier information.
Tracking information may take up to 48 hours to become active.
Can I change or cancel my order?
Contact us within 12 hours after placing your order. We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after processing or shipping has begun.