Return and Refund Policy

Last Updated: July 31, 2026

ALEXANDERREE LLC, the operator of alexanderree.com, wants customers to understand our return and refund procedures before making a purchase. Please review this policy carefully before placing an order.

30-Day Return Window

We accept eligible return requests submitted within 30 days after the order is delivered.

To qualify for a standard return, the item must:

  • Be unused, unaltered, and in the same condition in which it was received.
  • Be free from pet hair, odors, stains, bite marks, scratches, or other signs of use.
  • Include the original packaging, tags, accessories, components, and documentation, when applicable.
  • Include the order number or other proof of purchase.
  • Not be listed as a non-returnable or final-sale item.

These conditions do not prevent customers from reporting an item that arrived damaged, defective, incorrect, or incomplete. Such cases will be reviewed according to the reported issue and supporting information.

How to Request a Return

To request a return, email us at:

service@alexanderree.com

Please include:

  • Your full name.
  • Your order number.
  • The product you want to return.
  • The reason for the return.
  • Clear photographs of the product and packaging if it arrived damaged, defective, incorrect, or incomplete.

We normally respond to return requests within 1–2 business days.

After reviewing the request, we will confirm whether the item is eligible and provide return authorization and shipping instructions by email.

Once a return is approved, the item must be shipped within 7 calendar days. Customers should use a tracked shipping service and keep the shipping receipt and tracking information until the return has been completed.

Authorized Return Address

Do not send a return to the original shipping address, the address shown on the package, or our company address without prior written authorization.

The authorized return address will be provided by email after the return request has been reviewed and approved.

Returns sent without authorization, sent to an unapproved address, or sent cash-on-delivery may be refused and may not qualify for a refund.

Our company address is not a retail store, walk-in return location, or customer-service center.

Return Shipping Costs

When a return is requested because the customer:

  • Changed their mind;
  • Ordered the wrong product, size, or color;
  • No longer wants the product; or
  • Provided incorrect ordering information,

the customer is responsible for purchasing and paying for the return shipping label.

When an item is confirmed to have arrived:

  • Damaged;
  • Defective;
  • Incorrect; or
  • Incomplete,

ALEXANDERREE LLC will cover the reasonable return shipping cost or provide a prepaid return label when a physical return is required.

Any applicable shipping charge or refund deduction will be disclosed before the customer is asked to return the item.

Restocking Fees

We do not charge a restocking fee for approved returns.

Original Shipping Charges

Original shipping and expedited delivery charges, when applicable, are non-refundable when the return is caused by a change of mind, an incorrect size selection, or another customer-related reason.

Original shipping charges may be refunded when the return results from an item being damaged, defective, incorrect, or incomplete when delivered.

Damaged, Defective, Incorrect, or Incomplete Items

Customers should inspect their order shortly after delivery.

Contact us promptly if an item:

  • Was damaged during delivery.
  • Has a manufacturing or functional defect.
  • Is different from the product ordered.
  • Is missing parts, accessories, or components.
  • Arrived in an incomplete condition.

Please provide the order number, a description of the issue, and clear photographs of the item and packaging.

After reviewing the information, we may offer:

  • A replacement product.
  • A full refund.
  • A partial refund accepted by the customer.
  • Return instructions and a prepaid return label when a physical return is required.

Customers will not be required to pay return shipping for a confirmed damaged, defective, incorrect, or incomplete item.

Do not discard the product or packaging until we have reviewed the request and provided instructions.

Non-Returnable Items

We do not accept returns for:

  • Products that have been used, altered, washed, or damaged after delivery.
  • Pet leashes, harnesses, or accessories showing pet hair, odors, stains, bite marks, or other signs of use.
  • Products missing original packaging, tags, accessories, or components, except when they arrived damaged or incomplete.
  • Personalized or custom-made products.
  • Gift cards.
  • Products clearly identified as final sale before purchase.
  • Products returned after the applicable return period.
  • Unauthorized returns.
  • Products damaged because of improper use, storage, cleaning, or handling.

Contact us before shipping an item if you are unsure whether it qualifies for return.

Nothing in this section limits any non-waivable consumer rights available under applicable law.

Exchanges

We do not process direct product exchanges.

To obtain a different size, color, or product, return the original item according to this policy. After the return is approved, you may place a separate order for the replacement product.

If we sent an incorrect or defective product, contact us before placing another order so we can provide an appropriate resolution.

Order Cancellations and Changes

To request an order cancellation or modification, contact us at service@alexanderree.com within 12 hours after placing the order.

We will make reasonable efforts to accommodate the request. However, cancellation or modification cannot be guaranteed after the order has entered processing or has shipped.

If the order has already shipped, the customer may request a return after delivery under this policy.

Changes to the shipping address cannot be guaranteed after an order has been placed. Customers are responsible for reviewing their contact and delivery information before completing checkout.

Refund Review and Approval

We will notify the customer after the returned product has been received and inspected.

When a return is approved, we will confirm:

  • The approved refund amount.
  • Any applicable shipping deduction disclosed in advance.
  • The original payment method that will receive the refund.

If a return or refund cannot be approved, we will explain the reason based on this policy and the condition of the returned product.

ALEXANDERREE LLC may refuse a refund when the returned product does not meet the eligibility requirements described in this policy, subject to applicable law.

Refund Amounts

Approved refunds normally include:

  • The eligible purchase price of the returned product.
  • Applicable sales tax paid for the returned product.

Discounts and promotional codes have no separate cash value. Refunds are calculated using the amount actually paid for the eligible product.

We do not issue a refund greater than the amount originally paid for the applicable product and eligible charges.

Refund Method and Processing Time

Approved refunds will be issued to the original PayPal account used for the purchase.

ALEXANDERREE LLC will issue the refund within 10 business days after the returned product has been received, inspected, and approved.

Refunds cannot be sent to:

  • A different PayPal account.
  • A different credit or debit card.
  • A bank account selected after the purchase.
  • Cash, check, cryptocurrency, or another payment method.

PayPal or the customer’s financial institution may require additional time before the refund appears in the original account or funding source.

If more than 15 business days have passed since we confirmed that the refund was approved, contact us at service@alexanderree.com.

Returned, Refused, or Undeliverable Packages

If a package is returned because:

  • The shipping address entered during checkout was incorrect or incomplete;
  • The recipient refused the package;
  • The package was not collected; or
  • Delivery attempts were unsuccessful for reasons not caused by us or the carrier,

we will contact the customer after the package has been returned.

Any refund or reshipment will be reviewed according to the circumstances. Actual return or reshipping costs may be deducted or charged when the delivery failure was not caused by ALEXANDERREE LLC or the shipping carrier.

No deduction will be made when the delivery failure is confirmed to have resulted from our error.